FAQ

SHIPPING AND PAYMENTS
  • Do you provide tracking information? Yes, as soon as we ship your order we will email you the tracking information! Please note that tracking information will be displayed 2-5 days after you receive that email from us.
  • How long does shipping take? 
  • 7 - 15 business days to United Kingdom (only 5 days for certain products)
  • 10 - 20 business days shipping to United States, Canada, Australia, New Zealand, Europe
  • 15 - 30 business days shipping to all other countries
  • 1 - 3 business days to process the order
  • Why didn't my order come in one package? We ship your orders from various international warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. So don't panic if you don't receive all of your items at once, they are on the way.
  • What payment methods are accepted? We accept all major credit card companies as well as PayPal.
  • From which country the orders are shipped from? We work with suppliers from China and others from UK it depends on the product but most new and trendy products are shipped from China

     CONTACT US

    • How do I contact LuxVac? You can contact us through the Contact Us page or by email at support@luxvac.co.uk
    • How quickly do you respond? Customer service is our number one priority which is why you will get a response back from us within a few business days!